Refund & Cancellation Policy
Introduction
This Refund & Cancellation Policy explains how refunds and cancellations are handled. Our goal is to be fair, transparent, and clear while protecting the service from misuse.
Free Trial & Testing Policy
Users are encouraged to test the service before making a purchase. A trial is provided to allow evaluation of streaming quality, compatibility, and performance on your devices.
By purchasing a subscription, you confirm that you have tested or reviewed the service details and understand how it works.
Refund Eligibility
Refund requests may be considered only under specific conditions:
- The request is submitted within a limited time after purchase.
- The issue is related to a verified technical problem on our side.
- The problem prevents basic service usage and cannot be resolved by support.
Refunds are not guaranteed and are reviewed on a case-by-case basis.
Non-Refundable Situations
Refunds will not be provided in the following situations:
- Change of mind after purchase.
- Device incompatibility after testing or trial.
- Poor or unstable internet connection.
- User error, incorrect setup, or misuse.
- Account sharing, abuse, or violation of service rules.
Subscription Cancellations
You may cancel your subscription at any time to prevent future renewals.
Cancellation stops future billing but does not automatically qualify for a refund of the current subscription period.
Refund Request Process
To request a refund, you must contact our support team.
Please include the following information:
- Email address used for the order.
- Order or transaction details.
- A clear description of the issue.
Refund Processing
All refund requests are reviewed carefully.
If approved, refunds are issued using the original payment method.
Processing times may vary depending on the payment provider.
Abuse & Fraud Prevention
Only one refund request is allowed per user.
Any attempt to abuse the refund system may result in denial of refunds and termination of service access.
Policy Changes
This policy may be updated at any time.
Changes will be posted on this page, and the latest version will always apply.
Contact Information
If you have questions about this policy, please contact us:
Email: support@implayer.org
Website: https://implayer.org
